Ticketing Terms and Conditions

Attending the indoor venues safely during coronavirus (COVID-19)

Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness. The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the event, you assume all risk associated with COVID-19 (unless caused by our negligence).


Our main venue Margate Wintergardens is fully open, you can find their Covid 19 guidelines here We will continue to review and update our policy and procedures following government guidance and industry best practice.


As of Friday 10 December 2021, audiences at all indoor venues will be required to wear a face covering unless exempt (or whilst actively eating and drinking). Face coverings are not recommended for children under the age of 6 for health and safety reasons.  Although not  mandatory we recommend that children under the age of 11 wear a face covering whenever possible.


Government advice on face coverings and details of exemptions can be found HERE 


Further info on staying safe at festivals can be found HERE


We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.


We require all ticket holders to :

  • abide by all relevant government guidance;
  • adhere to the event or venue specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates. If you do not comply with our event or venue terms, conditions or rules then Margate Soul Festival LTD or venue operator may refuse admission or require you or other ticket holders to leave the venue and you may not be entitled to a refund.
  • abide by: all instructions given by our staff; our signage; and our full terms and conditions;
  • permit your temperature to be screened upon arrival. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded within 7 days;
  • wear a face covering at all times whilst indoors (unless exempt); and maintain a distance from other customers where possible.

You must not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

If we are required by any COVID-19 government guidance or restrictions to cancel the festival, tickets will be rolled over to the next year.


  • a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent
  • b) Artists and billed attractions may be subject to change
  • c) From time to time Margate Soul Festival Ltd may offer discounted rates of the original face value of the ticket each year. This may be in the form of earlybird, flash or local sales.
  • d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
  • e) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
  • f) You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
  • g) No unauthorised buses, coaches or trucks will be allowed on site.


  • a) Refunds are only considered on major cancellation, substantial programme alteration or by special exception determined by MSF
  • b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.
  • c) A minimum of the face value of the ticket will be refunded.
  • d) No refunds will be made for any failure to perform, or delay in performance of any of obligations under these Terms that is caused by an Event Outside The Control of MSF which means any act or event beyond the reasonable control of MSF, including without limitation strikes, lock-outs or other industrial action by third parties, non-performance by the Promoter, the suppliers or other third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • e) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.


  • a) No unaccompanied under 16’s are allowed on site.
  • b) Under 16’s must be accompanied by an over 18s


  • a) Tickets are non-transferable and only valid when purchased from official agents of MSF.
  • b) All tickets advertised are the advance prices up 2pm on each day of the festival. Purchases made on the day will be subject to an increase plus booking fees.
  • c) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
  • d) Tickets must be exchanged for a wristband on first entry at a wristband exchange.
  • e) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event).
  • f) Tickets remain the property of Margate Soul Festival.
  • g) MSF will not issue duplicates for lost or stolen tickets or wristbands.
  • h) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of MSF.
  • i) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
  • j) All wristbands remain the property of MSF until 12 Noon the day after the last day of the event.


  • a) MSF reserves the right to evict a customer without refund, and/or refuse admission. See Eviction Policy *
  • b) You may be body/bag searched at the entrances, on the site or when leaving.
  • c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff**.
  • d) Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. Please see confiscation/surrender policy**.
  • e) Anti-social behaviour may lead to eviction*. Please act responsibly.
  • f) Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction*.


MSF is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.


  • a) Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide,
  • laser equipment/pens, megaphones, nitrous oxide, sky or ‘Chinese’ lanterns, sound systems, spray cans, tabards/high visual jackets.
  • b) Banned from arena – Cans, disposable BBQs, campsite stoves, umbrellas, large and open bottles of water (500ml are permitted).
  • c) Generators – except those provided by the MSF – segways or hover boards.
  • d) Food, excessive cigarettes – no alcohol.
  • e) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.
  • f) Under 18’s are not permitted to purchase alcohol on site.
  • g) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.


  • a) Fires are not permitted in the arena.
  • b) The burning of plastics, bedding, tents, furniture etc is not permitted anywhere on site.
  • c) Smoking is not permitted in enclosed public spaces or buildings including Arena marquees. This includes e cigs.
  • d) Excessive exposure to loud music may cause damage to your hearing.
  • e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
  • f) The use of Drones or similar equipment for any reason is prohibited on or near the event.


  • a) Please use the bins and recycling points provided on and off site.
  • b) No animals, other than guide or hearing dogs, are permitted on site. INFORMATION & NOTIFICATION
  • a) Disabled Facilities are available at Margate Winter Gardens & our external WC locations.
  • b) MSF, or call information line on 020 8694 0551 (Mon-Fri 10am – 6pm).
  • c) Event website – for eviction*, confiscation/surrender** policies, safety and travel information.
  • d) If any of these T&C’s are unclear please contact [email protected]